Consumer Frequently asked questions
HOW DO I DOWNLOAD THE MOBILE APP?
From the App Store or Google Play. Just search for MyValet and download the app with the little blue car. Or, you can just click here.
IS THERE A LOCATIONS MAP?
Yes. The location map shows all available Valet parking counters in your area. You can also visualize specific information.
WHERE CAN I FIND MY PARKING HISTORY?
From the app, open the side menu and click on History. There you can view all your receipts and open/share them.
CAN I EXTEND MY TIME?
There is no time limit for Valet Parking, if not the limit fixed by the opening hours of the specific location you visit.
HOW CAN I RESET MY PASSWORD OR UNLOCK MY ACCOUNT?
To reset your password, use the "forgot password" link in the Sign-in screen of the app. If your account has been locked and you want to unlock it, please send us an email at email@example.com or click here.
HOW CAN I CANCEL MY ACCOUNT?
Although we'd be very sad seeing you leaving, send us an email at firstname.lastname@example.org. We'll ask no questions.
IS MYVALET DISABLED FRIENDLY?
Yes, it is! All our Valet points must comply with regulations for disabled people.
HOW CAN I GET A REFUND?
If you believe you paid your parking when you should not, speak with the Valet counter attendant or send us an email at email@example.com
WHY CHECK-IN IS GREYED-OUT IN THE APP?
Very likely because you have already checked in your car, therefore the only active operation is check-out. And vice versa: if you haven't checked your car in, you cannot check it out, hence "check-out" will be greyed-out.
HOW DO I KNOW CHECK-IN WENT OK?
You perform check-in with an attendant. If the attendant does not report any issues and accepts your car, there everything is ok. Furthermore, you can open History from the app menu and see that your parking session has been logged.
WHAT IF I HAVE A TECHNICAL ISSUE OR GET AN ERROR MESSAGE?
Even the best software will have glitches. No need to panic. If you are at a Valet counter, the attendant will help you solve the problem. Otherwise, send us an email at firstname.lastname@example.org with a description of the problem (what were you doing and what happened) and, if possible, a screenshot.
HOW DO I ADD OR DELETE A PAYMENT METHOD?
Go to the side menu in the mobile app and click on "My Cards". From there, click on the + button and add a payment method. To remove a payment method, go again to "My Cards" and click on the bin icon of the method you want to remove.
CAN I WALK AWAY FROM THE LOCATION I PARKED MY CAR AND PICK IT UP LATER?
Of course, you can.
CAN I PARK MULTIPLE CARS?
Every MyValet user profile is unique. You can register as many cars as you please in the application, but you can only park one car at a time. If your partner or child wants to use one of your cars and use MyValet, this is a great chance to suggest them to download MyValet too.
HOW DO I ADD/REMOVE A CAR?
Go to the side menu in the mobile app and click on "My Cars". From there, click on the + button and add a car. To remove a car, go again to "My Cars" and click on the bin icon of the car you want to remove.
HOW DO I CHANGE PHONE NUMBER OR EMAIL ADDRESS ON MY ACCOUNT?
Go to the side menu and click on "My Profile", from there you can change mobile number, email and password. Depending on the change you make you might receive an OTP or an email for verification. Don't forget to click SAVE at the bottom of the screen.
WHY DO THE RATES SHOWN IN THE APP NOT MATCH WHAT THE VALET COUNTER TELLS ME?
This is of course a mistake. Please speak to the attendant and explain the problem. Send us an email too at email@example.com, we'll fix it immediately.
IS MYVALET SAFE?
MyValet has been screened by an international cyber security company, and comes to you with all the recommendations implemented. Our technology is placed in the cloud of a top service provider. Additionally, MyValet uses an international leading payment gateway, which guarantees full security for all your transactions. Just remember, the safety of your mobile device is in your hands: make sure it's always locked and protected and never share your access credentials with anyone. Should you believe your account has been compromised, please report immediately to us at firstname.lastname@example.org
WHAT IS A VEHICLE SERVICE WITH DRIVER?
MyValet offers you the unique opportunity to spend your own time as you please. Therefore, any time you need to service your car, from a simple battery change to full maintenance, you can book your service with us. We will send a professional driver to a location of your choice, and take your car to the workshop you will select. After the service, the driver will bring your can back to you wherever you want.
I DON'T SEE THE VEHICLE SERVICE WITH DRIVER OPTION
This is because your area is not covered yet. Please be patient, we are adding workshops and drivers as we speak.
I GET AN ERROR WHEN TRYING TO BOOK A VEHICLE SERVICE
Very likely, you have not added a car or a location address yet. Don't worry, it's a easy fix. To add a car, go to the side menu in the mobile app and click on My Cars. To add a location, go to My Profile, click on Manage Locations and add at least your home location. Once all this is done, should you still experience issues, please drop us an email at email@example.com.
HOW DO I PAY FOR VEHICLE SERVICE WITH DRIVER?
Once the service is done and the car is returned to you, the bill is produced in the system. Therefore, you can go to the mobile app, open the side menu and click on My Tickets. There you have the option to pay digitally, for the driver and the car service both. Should you prefer to pay cash, the driver can collect the payment from you.
HOW DO I GET A RECEIPT?
In the mobile app, in the side menu there is an entry named History. There you will find all your paid transactions, which can be shared as you prefer. Should you still need a formal receipt/invoice, please send us a request at firstname.lastname@example.org with some information, for example the payment date.
ARE YOUR DRIVERS RELIABLE?
They are professional drivers with a proper license. They are fully trained and respectful of your property and of yourself. They will handle your car with total care and dedication. During the service you will be able to talk to them by phone anytime you wish, and you will always be able to identify them by name and photo.