Consumer Frequently asked questions

HOW DO I DOWNLOAD THE MOBILE APP?


From the App Store or Google Play. Just search for MyValet and download the app with the little blue car.




WHO CAN I CONTACT FOR MORE HELP?


You can contact info@myval.et or click here.

We answer!




IS THERE A LOCATIONS MAP?


Yes. The location map shows all available Valet parking counters in your area. You can also visualize specific information.




WHERE CAN I FIND MY PARKING HISTORY?


From the app, open the side menu and click on History. There you can view all your receipts and open/share them.




CAN I EXTEND MY TIME?


There is no time limit for Valet Parking, if not the limit fixed by the opening hours of the specific location you visit.




HOW CAN I RESET MY PASSWORD OR UNLOCK MY ACCOUNT?


To reset your password, use the "forgot password" link in the Sign-in screen of the app. If your account has been locked and you want to unlock it, please send us an email at info@myval.et or click here.




HOW CAN I CANCEL MY ACCOUNT?


Although we'd be very sad seeing you leaving, send us an email at info@myval.et. We'll ask no questions.




IS MYVALET DISABLED FRIENDLY?


Yes, it is! All our Valet points must comply with regulations for disabled people.




HOW CAN I GET A REFUND?


If you believe you paid your parking when you should not, speak with the Valet counter attendant or send us an email at info@myval.et




WHY CHECK-IN IS GREYED-OUT IN THE APP?


Very likely because you have already checked in your car, therefore the only active operation is check-out. And vice versa: if you haven't checked your car in, you cannot check it out, hence "check-out" will be greyed-out.




HOW DO I KNOW CHECK-IN WENT OK?


You perform check-in with an attendant. If the attendant does not report any issues and accepts your car, there everything is ok. Furthermore, you can open History from the app menu and see that your parking session has been logged.




WHAT IF I HAVE A TECHNICAL ISSUE OR GET AN ERROR MESSAGE?


Even the best software will have glitches. No need to panic. If you are at a Valet counter, the attendant will help you solve the problem. Otherwise, send us an email at info@myval.et with a description of the problem (what were you doing and what happened) and, if possible, a screenshot.




HOW DO I ADD OR DELETE A PAYMENT METHOD?


Go to the side menu in the mobile app and click on "My Cards". From there, click on the + button and add a payment method. To remove a payment method, go again to "My Cards" and click on the bin icon of the method you want to remove.




CAN I WALK AWAY FROM THE LOCATION I PARKED MY CAR AND PICK IT UP LATER?


Of course, you can.




CAN I PARK MULTIPLE CARS?


Every MyValet user profile is unique. You can register as many cars as you please in the application, but you can only park one car at a time. If your partner or child wants to use one of your cars and use MyValet, this is a great chance to suggest them to download MyValet too.




HOW DO I ADD/REMOVE A CAR?


Go to the side menu in the mobile app and click on "My Cars". From there, click on the + button and add a car. To remove a car, go again to "My Cars" and click on the bin icon of the car you want to remove.




HOW DO I CHANGE PHONE NUMBER OR EMAIL ADDRESS ON MY ACCOUNT?


Go to the side menu and click on "My Profile", from there you can change mobile number, email and password. Depending on the change you make you might receive an OTP or an email for verification. Don't forget to click SAVE at the bottom of the screen.




WHY DO THE RATES SHOWN IN THE APP NOT MATCH WHAT THE VALET COUNTER TELLS ME?


This is of course a mistake. Please speak to the attendant and explain the problem. Send us an email too at info@myval.et, we'll fix it immediately.




IS MYVALET SAFE?


MyValet has been screened by an international cyber security company, and comes to you with all the recommendations implemented. Our technology is placed in the cloud of a top service provider. Additionally, MyValet uses an international leading payment gateway, which guarantees full security for all your transactions. Just remember, the safety of your mobile device is in your hands: make sure it's always locked and protected and never share your access credentials with anyone. Should you believe your account has been compromised, please report immediately to us at info@myval.et